Incapacitated passengers are those with a medical, physical, or mental condition who require individual attention during embarkation, disembarkation, or in-flight services.

• Passengers must request special services at least 48 hours in advance.
• Wheelchair service is available for an additional charge.
• Ground staff assist with embarkation and disembarkation.
• Seating priority is given to incapacitated passengers.

Wheelchair Service Charges:

• Wheelchair across the ramp: $15 (prepaid), $20 (payment on departure)
• Power-aided wheelchair: $30 (prepaid), $35 (payment on departure)

Contact Central Reservations at +263716801440/1 for assistance.

Blind passengers may travel with guide dogs and will be seated in priority areas for convenience.

• Preferably given aisle seats for better access.
• Guide dogs are allowed free of charge.
• Ground staff will assist with guiding and boarding if needed.

Expectant Mothers

• First pregnancy: Accepted up to 32 weeks (medical clearance required after).
• Subsequent pregnancy: Accepted up to 34 weeks (medical clearance required after).

Infants

• Infants under 2 years must be accompanied by a full-paying adult.
• One passenger can accompany a maximum of two infants.

Newborns

• Healthy newborns over 7 days old are accepted without medical clearance.
• Non-healthy infants require medical clearance and a qualified escort.

Unaccompanied minors aged 5-11 years are accepted for travel with a service fee:

• $20 for domestic routes
• $25 for regional routes

Meet-and-assist services for young flyers (ages 12-17 years) are available on request.

Stretcher cases require:

• A medical form completed by the patient’s doctor.
• Approval from the airline doctor.
• Ambulance arrangements to and from the airport.

Charges:

• Ramp: $15 (prepaid), $20 (on departure)
• Stairs: $30 (prepaid), $35 (on departure)
• Cabin: $30 (prepaid), $35 (on departure)