Ticket Information

Required Information

Buying an airline ticket requires you to provide details about the trip itself. When booking online, the first information you need to provide is the date of your flight, the date of the return flight (if applicable), the departure and arrival airports, and the number of travelers for whom you wish to buy tickets.

Important: For domestic travel, provide your National ID. For regional and international travel, provide your valid passport.

Ticket Information

An airline ticket is a document or electronic record issued by the airline or a travel agency that confirms that an individual is entitled to a seat on a flight. Tickets can be:

  • Paper tickets (comprising coupons or vouchers)
  • Electronic tickets (commonly referred to as e-tickets)

Tickets are required to obtain a boarding pass during check-in at the airport. With the boarding pass and attached ticket, passengers can board the aircraft. Buy your ticket early to benefit from low-class fares. If catching a connecting flight, ensure there is enough time for the changeover.

Reservations Information

Passengers are required to reconfirm their return booking within 72 hours of flight departure. This can be done by contacting the airline.

Check-in Information

Early check-in is recommended to complete security checks and allow enough time to get to your boarding gate. The times shown on your ticket are the departure times of the aircraft. Opening and closing times for check-in and boarding vary by airport. Ensure you know your local airport times to arrive in plenty of time for your flight.

  • Domestic Flight: Check-in at least 1.5 hours before departure.
  • International Flight: Check-in at least 2 hours before departure.

When boarding the aircraft, please have your boarding pass and other travel documentation (passport, visa, etc.) readily available.

Security Questions

Check-in agents may ask the following security questions:

  • Is this your bag?
  • Did you pack it yourself?
  • Has anyone given you anything to carry for them?
  • From the time you packed, have you left your bag unattended?
  • Do you have any battery-operated items in your bag?

Prohibited Items

The following items are prohibited in passengers’ bags:

  • Compressed gases (e.g., butane, oxygen, liquid nitrogen, aqualung cylinders)
  • Corrosives (e.g., acids, alkalis, mercury, wet cell batteries)
  • Explosives (e.g., ammunition, fireworks, flares)
  • Flammable liquids and solids (e.g., lighter fuel, matches, paints, thinners, firelighters)
  • Radioactive material
  • Briefcases and attaché cases with installed alarm devices
  • Oxidising materials (e.g., bleaching powder, peroxides)
  • Poisonous and infectious substances (e.g., insecticides, weed killers, live virus materials)